Website Disclaimer & Privacy Policy

Website Disclaimer + Privacy Policy (2018, May)

This is the website: www.nubel.be

EUROSTATION – Block II

Victor Hortaplein 40 box 10

Room 7D270, 7th floor<

1060 Brussels

Tel.: +32 (0)2/524 72 20

Mobile phone: +32 (0)475/44 76 32

E-mail : carine.seeuws[at]health.fgov.be

Company number: VAT BE 0442.973.561


By accessing and using the website, you explicitly agree to the following terms and conditions.


1. Intellectual property rights

The contents of this site, including trademarks, logos, drawings, data, product or company names, text, images etc. are protected by intellectual property rights and belong to Nubel vzw or authorised third parties.

2. Limitation of liability

LThe information on the website is of a general nature. The information is not adapted to personal or specific circumstances and, therefore, cannot be considered as personal, professional or legal advice to the user.

Nubel vzw makes every effort to ensure that the information provided is complete, correct, accurate and up-to-date. Despite these efforts, inaccuracies may occur in the information provided. If the information provided contains inaccuracies or if certain information on or via the site is not available, Nubel vzw will do its utmost to remedy this as soon as possible.

However, Nubel vzw cannot be held liable for direct or indirect damages resulting from the use of the information on this site. If you find any inaccuracies in the information provided via the site, you can contact us.

The content of the site (including links) can be adapted, modified or supplemented at any time without warning or notification. Nubel vzw gives no guarantees for the proper functioning of the website and can in no way be held liable for any malfunction or temporary (un)availability of the website, or for any damage, direct or indirect, that would result from access or use of the website.

Nubel vzw can under no circumstances be held liable in any way whatsoever, directly or indirectly, special or otherwise, for damage resulting from the use of this site or of another site, in particular as a result of links or hyperlinks, including, without limitation, of all losses, work interruptions, damage to programs or other data on the user’s computer system, equipment, software or other such item.

The website may contain hyperlinks to websites or pages of third parties or indirectly refer to these. Placing links to these websites or pages does not imply any endorsement of their content.

Nubel vzw explicitly declares that it has no control over the content or other characteristics of these websites and can in no way be held liable for their content or features, or for any other form of damage resulting from their use.

3. Applicable law and competent courts

Belgian law applies to this site. In the event of a dispute, only the courts of the district of Brussels have jurisdiction.

4. Privacy policy


4.1. General

4.1.1. This Privacy Policy regulates the processing of your personal data in connection with your use of our website (the "website") and the related services (collectively referred to as the "services"). This processing is carried out by Nubel vzw as the responsible controller, with registered offices at Victor Hortaplein 40 box 10, Brussels ("we", "us"), in accordance with the applicable legislation regarding the protection of personal data (GDPR)

4.1.2. By using our website and / or our services, you acknowledge that you have read this Privacy Policy carefully and agree with it without reservation. We reserve the right to modify the Privacy Policy regularly in accordance with our own understanding. Such a modification will be communicated via the website.

4.1.3. Keep in mind that we may use so-called 'cookies' or similar technology as part of the website and / or services. Cookies are small text files that are placed on the hard drive of a device and contain certain information, sometimes including personal data.

4.1.4. Google Analytics. This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses "cookies" (text files placed on your computer) to help analyse the use of the site by users. The information generated by the cookie about your use of the website (including your IP address) is transferred to and stored by Google on servers in the United States. Google uses this information to track your use of the website, compile reports on website activity for website operators and provide other services related to website activity and internet usage. Google may provide this information to third parties if Google is legally obliged to do so, or if these third parties process this information on behalf of Google. Google will not combine your IP address with other data held by Google. You can refuse the use of cookies by choosing the appropriate settings in your browser. However, we would like to point out that in this case, you may not be able to use all the features of this website. By using this website, you expressly consent to the processing of information by Google in the manner and for the purposes described above.

4.2. What data we process & why?

When you use our website and / or our Nubel Foodplanner, we process your personal data for the following reason:

4.2.1. Nubel vzw collects and processes customer’s personal data for customer and order management (including customer administration, order / delivery tracking, invoicing and marketing and personalised advertising).

4.2.2. Nubel vzw collects and processes the personal data of users of our websites and online services at the following web addresses:

  • • www.nubel.com
  • • www.nubel.be
  • • planner.nubel.be
  • • www.internubel.be

In principle, we obtain the abovementioned personal data directly from you and these are necessary for the proper functioning of the websites, ordering formalities and online applications on www.nubel.com, www.nubel.be, planner.nubel.be and www.internubel.be.

In addition to the aforementioned purposes, we can also process your personal data:

a. To provide you with personalised and effective information on the products and services you request, whether via the website, by email, by phone or social networks.

b. To process your personal data so that we can provide the services.

c. For direct marketing purposes, that is, to provide you with targeted communications, promotions, offers, and other advertising from us or our selected partners. For this, we will ask for your prior authorisation.

d. For the execution of statistical analyses to improve our website and / or services, or to develop new products or services.

e. To provide to a financial institution or payment service provider in order to enable your financial institution and payment service provider to comply with their legal obligations.

f. To transfer to the police or the judicial authorities as evidence of a possible crime or if there are reasonable suspicions of a wrongful act or offence committed by you during your registration or use of the website or services.

If and when your registration on the website or use of the website or services can be considered (a) as a violation of the terms or intellectual property rights, or any other right of any third party, (b) a security threat or the integrity of the services, (c) a threat to the website, services or systems of us or our subcontractors due to viruses, Trojans, spyware, malware or any other form of malicious code, or (d) in any way is illegal or unlawful, discriminatory or abusive, we may process your data for the benefit of ourselves, our partners or third parties.

4.3. With whom do we share data?

4.3.1. We do not transfer your personal data to third parties in an identifiable way, if this is not required to provide the services, without your explicit consent.

4.3.2. We can use external processors to offer you the website and / or services. We ensure that third party processors only process your personal data on our behalf and on written instructions from us. We guarantee that all external processors are carefully selected so that we can rely on the security and integrity of your personal data.

4.3.3. We transfer anonymised data to other organisations that use this data to conduct scientific research in the context of the food consumption survey or statistical studies of patient malnutrition.

4.3.4. Processing children’s personal data:
Nubel vzw will not collect or process personal data of children of 16 years of age or younger ("Child") without parental consent, in accordance with the applicable local legislation. If we become aware that a child's personal data has been unintentionally collected, we will delete that data without undue delay.

4.3.5. The processing of sensitive data:
In certain cases, we may process special categories of personal data about you ("sensitive data"). Sensitive data include personal data on racial or ethnic origin, political opinions, religious or philosophical views, trade union membership, genetic data, biometric data to unambiguously identify a natural person, health and sex life or the sexual orientation of a natural person.
We will only process your sensitive data if you have voluntarily given your prior, explicit and separate permission in a specific context for a specific purpose, such as when using the Nubel Foodplanner and the Foodplanner PRO.

4.4. Where do we process data?

We and our external processors will only process your identifiable personal data within the EEA.

4.5. How do we process data?

4.5.1. We will do our utmost to process only the personal data necessary to achieve the purposes stated in this Privacy Policy. We will treat your personal data in a lawful, fair and transparent manner. We will do our utmost to ensure that personal details are accurate and up-to-date.

4.5.2. Your personal data will be processed only as long as necessary to fulfil the purposes stated in this Privacy Policy or until you withdraw your consent to its processing. Please note that withdrawal of consent may imply that you are no longer able to use the website and / or services in whole or in part.

4.5.3. We will take appropriate technical and organisational measures to protect your personal data from unauthorised access or theft and from unintentional loss, manipulation or destruction. Access by our personnel or the staff of our external processors is only possible on a need-to-know basis and is subject to strict confidentiality obligations. However, you understand that providing safety and security are only best efforts obligations that can never be guaranteed.

4.6. Your rights

4.6.1. You have the right to request access and view your personal data. Requests for access that are apparently submitted with a view to causing nuisance or damage to us, however, are not dealt with.

4.6.2. You have the right to request that any personal data about you that is inaccurate or incorrect be corrected free of charge. If such a request is submitted, you must also enclose proof that the personal data for which the correction is requested, is incorrect. If you are a user or administrator of the Nubel Foodplanner, you can correct many of these data yourself via your settings page.

4.6.3. You have the right to withdraw your authorisation previously given for the processing of your personal data. You can withdraw your consent at any time by sending an email to support@nubel.be or by deleting the profile (if you are an administrator).

4.6.4. You have the right to request that personal data relating to you be deleted, if it is no longer necessary in the light of the purposes set out in this Privacy Policy or if you withdraw your consent to its processing. You should, however, take into account that an application for deletion will be assessed by us in the light of legal or regulatory obligations or administrative or judicial orders that may prevent us from removing the personal data concerned.

4.6.5. Instead of deletion, you can also request that we limit the processing of your personal data if (a) you dispute the accuracy of such data, (b) the processing is unlawful or (c) the data is no longer required for the aforementioned purposes, but you need them to defend yourself in court proceedings.

4.6.6. You have the right to object to the processing of personal data if you can demonstrate that there are serious and justified reasons relating to special circumstances and justify such opposition.

4.6.7. When your personal data is processed on the basis of an authorisation or on the basis of a contract and the processing is automated, you have the right to receive the personal data you have provided us in a structured, generally used and machine-readable format and, if technically possible, you have the right to transmit this information directly to another service provider. The technical feasibility of this is evaluated exclusively by us.

4.6.8. If you wish to submit an application to exercise one or more of the above rights, you can send an email to support@nubel.be. This request must clearly state which right you wish to exercise and why. It must also be dated and signed and accompanied by a digitally scanned copy of your valid identity card that proves your identity. We will notify you immediately of receipt of this request. If the application is substantiated, we will comply as soon as is reasonably possible and no later than thirty (30) days after receipt of the request.

4.6.9. If you have a complaint about the processing of your personal data by us, you can always contact us via the email address support@nubel.be. If you are still not satisfied with our response, you can file a complaint with the competent data protection authority, the Belgian privacy commission.

For more information, visit: http://www.privacycommission.be.